FAQs
Where can I buy Balega socks?
Balega.ca as well as many specialty stores and online retailers offer the Balega family of products.
Does Balega really examine every pair of socks?
Yes! Each pair of Balega socks is hand-inspected by our team of dedicated inspectors, named and pictured on each pair they examine. Compared to the industry standard of 1 in 50, every single pair of Balega socks is hand inspected by our dedicated quality inspection team to ensure they meet our highest standards of craftsmanship and quality. Our sock inspectors take great pride in their work. That is why they are featured on the stickers of each pair of socks they inspect.
What is the warranty on Balega socks?
We offer a 1 year limited warranty on all Balega socks
What is Balega shipping policy?
*Free shipping promotion on this site does not include Northwest territories, Yukon and Nunavut and cannot be combined with other offers.
We do our best to ship all in-stock orders within one to four business days. We do not ship over the weekend or on holidays. Transit times are based on your distance from our warehouse in Milton,ON and will arrive within 5-11 business days. Shipping is available within Canada only; no international orders are accepted. To inquire about the status of your shipment, contact Customer Service.
How does Balega handle returns and exchanges?
Returns: We accept returns of all products purchased within 30 days of the original purchase date, unworn/unused and with all original tags/packaging. Please email caorders@4implus.com to request a return authorization number and specify if returning for exchange or refund. Include your original on-line order number. Only items purchased from this site may be returned. Once a return is received, you will receive an email notifying that we have received the returned item. Approved refunds will be processed and applied to credit card or original method of payment, please allow up to 7 business days for processing. Products purchased from a third party cannot be returned to us.
Exchanges: We offer a 1-year warranty on all of our products against manufacturer's defects. This does not include natural wear and tear. For products deemed defective please contact customer service at caorders@4implus.com
Implus Canada does not cover the cost of shipping for returns or exchanges being sent back to our facility.
1 Year unconditional guarantee on the original purchase only. No additional guarantee on replacement products. Proof of purchase and picture of product required.
CUSTOMER SERVICE
Contact (800) 387-9538 or 905-858-3565
Monday-Friday between 9AM and 5PM EST.